Troubleshooting with Zscaler – 2023

If you are experiencing issues with Zscaler, there are a few steps you can take to troubleshoot the problem

  1. Check the status of the Zscaler service: You can check the status of the Zscaler service by visiting the “System Status” page in the Zscaler admin portal. If there are any known issues or disruptions, they will be listed on this page.
  2. Check your network configuration: Make sure that your network is properly configured to use Zscaler. This includes ensuring that your traffic is directed through the Zscaler cloud and that the necessary firewall rules are in place.
  3. Check your Zscaler policies: Make sure that your Zscaler policies are correctly configured and that they are not blocking the traffic you want to allow. You can check the logs in the Zscaler admin portal to see if any traffic is being blocked by your policies.
  4. Check for malware: If you are experiencing issues with malware or other security threats, you can use the Zscaler ThreatLabZ service to scan for and remove any threats that might be present on your system.
  5. Check for browser-specific issues: If you are experiencing issues only with a particular browser, it could be a browser-specific issue. In this case, you can try using a different browser to see if the issue persists.

How to troubleshoot slowness issue with Zscaler?

There are a few steps you can take to troubleshoot slowness issues with Zscaler:

  1. Check your internet connection speed: A slow internet connection can cause Zscaler to run slowly. You can check your internet connection speed by using a tool like speedtest.net.
  2. Check for network congestion: If there is a lot of traffic on your network, it can cause Zscaler to run slowly. You can check for network congestion by monitoring your network bandwidth usage.
  3. Restart your devices: Sometimes, simply restarting your devices can resolve slowness issues. Try restarting your computer, router, and any other devices that are connected to the internet.
  4. Check for updates: Make sure that you have the latest version of Zscaler installed. Outdated versions of Zscaler can cause slowness issues.
  5. Contact Zscaler support: If you’ve tried the above steps and are still experiencing slowness issues, you can contact Zscaler support for further assistance.

what is use of web insight in Zsclaer?

Web Insights is a feature of Zscaler that allows you to monitor and analyze web traffic in real-time. It provides visibility into the websites that your users are visiting and the performance of those websites. You can use Web Insights to identify patterns of behavior, such as users visiting the same websites repeatedly or experiencing slow load times on certain sites. You can also use it to troubleshoot issues with web access and to ensure that your users are compliant with your organization’s internet usage policies.

can we check ssl inspection via web insight?

Yes, you can use Zscaler Web Insights to monitor SSL inspection. Web Insights provides information about the SSL traffic that is passing through the Zscaler platform, including the number of SSL connections, the certificates being used, and any errors or issues that may be occurring. This can be helpful in troubleshooting SSL-related issues and ensuring that your organization’s SSL inspection is working properly.

To view SSL-related information in Web Insights, you can go to the “Traffic” tab and look for the “SSL” section. Here, you will see a variety of metrics and charts that provide insights into your organization’s SSL traffic, including the number of SSL connections, the types of certificates being used, and any SSL-related errors or issues. You can also use the filters and search tools in Web Insights to drill down and get more detailed information about specific SSL connections or issues.

Are url whitelisting and url bypass the same thing?

URL bypass and URL whitelisting are similar in that they both allow users to access specific websites that would otherwise be blocked by internet usage policies. However, there are some key differences between the two.

URL bypass allows users to access specific websites that are normally blocked by the organization’s internet usage policies. This can be useful in situations where a website is blocked due to a false positive or where users need temporary access to a specific site for legitimate business purposes.

URL whitelisting, on the other hand, allows users to access only the websites that are specifically listed on the whitelist. All other websites will be blocked, regardless of whether they are normally allowed or blocked by the organization’s internet usage policies. URL whitelisting is often used as a more restrictive form of internet access control.

In summary, URL bypass allows users to access specific websites that are normally blocked, while URL whitelisting only allows users to access the websites that are specifically listed on the whitelist.

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